Shipping Policy
Shipping Fees
Shipping fees vary, starting as low as R60 and determined by the system at checkout. The previous flat shipping fee of R99 no longer applies.
Order Preparation
After receiving an order, sellers must prepare it by washing, ironing, and ensuring it smells fresh. Once ready, sellers must press "Request Collection," alerting the courier for collection.
Collection Timeframes
- Collections requested before 10 am are same-day.
- Collections requested after 12 pm are next-day.
- No collections or deliveries occur over the weekend.
Delivery Timeframes
Each seller determines their shipping policy, and delivery times vary, typically between 4-5 working days. All tracking status updates about the order will be sent via email.
Dispatch Requirements
Sellers MUST dispatch orders no more than 2 days after receiving the order.
Shopping Between Sellers
- Each seller charges its shipping fee.
- If all items are from the same seller, only one shipping fee applies.
- For multiple sellers, multiple shipping fees from each apply.
Order/Delivery Queries
Contact the seller/s directly for order and delivery details. For orders from multiple sellers, contact each one individually.
Undelivered Items
If your item hasn't been delivered, contact the seller directly through the 'chat to seller' button on their page. If there's no response or delivery after a reasonable time, forward your purchase confirmation email to emailus@wisioi.com or a whatsapp for assistance.
Incorrect Delivery Address
If you input an incorrect address, contact the seller/s immediately. If done within 3 hours of ordering, they should be able to rectify the situation.
International Shipping
Currently, we only ship within South Africa as we're in the early stages of our preloved